Grievance redressal

If you have a complaint about our service, we want to put it right quickly.

Step 1: write to us

Email [email protected] or call +91 85959 93600 (Mon–Sat, 10 am–7 pm), with your name, folio or PAN and what went wrong. We acknowledge within 2 working days and aim to resolve within 21 days.

Step 2: the fund house

For a complaint about a scheme or a transaction, you can also write to the asset management company's investor service team; their details are in the scheme documents and on their website.

Step 3: SEBI SCORES and Online Dispute Resolution

If you are not satisfied, you can lodge a complaint on SEBI's SCORES portal, scores.sebi.gov.in. After that, you can start online conciliation or arbitration through the Securities Market ODR portal, smartodr.in.

Distributor details

Aeterna Wealth Private Limited · AMFI-registered mutual fund distributor · ARN-317889 · B-5/7, 2nd Floor, Safdarjung Enclave, Africa Avenue Marg, New Delhi 110029